Head of Tech

Who we are - AstroLabs, the Gulf’s leading Business Expansion Platform

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key economy sectors in the region.

As the market leader, we are expanding our operations and scaling our impact globally - it’s an exhilarating time but also a pivotal point in our growth journey.

To continue driving excellence and achieving our ambitious goals, we are seeking a Head of Tech to take on ownership of engineering, tech ops, and infrastructure to help us navigate this next phase of growth.

Why is AstroLabs seeking a Head of Tech?

With over 650 companies expanded to Saudi Arabia and a thriving portfolio of services, we are determined to preserve our market leadership, fast-track our growth, further increase our market share, scale our global footprint, and continuously innovate with additional services and products.

This next chapter demands bold moves and leaders capable of expanding the culture we've built and amplifying the impact of our work tenfold. We are ready to bring in a Head of Tech to lead our tech strategy, drive infrastructure advancements, and leverage technology to enhance business operations and support the transformation of AstroLabs’ offerings. Your expertise, drive, and enthusiasm for our shared mission can unlock new opportunities for us to deliver excellence to our clients, the markets we operate in, and the people on our teams making it happen.

You will thrive in this role if you are…

• A hands-on leader who can dive deep into the technical details while keeping an eye on the big picture, ensuring seamless execution and alignment with the company’s vision.

• A collaborative communicator who excels in working with cross-functional teams, understanding their needs, and providing technology solutions that drive business success.

• A mentor and team builder with a proven track record of developing high-performing tech and data teams, fostering a culture of continuous learning and improvement.

• A customer-obsessed innovator who is passionate about creating unique digital experiences that delight customers and drive business growth.

• An adaptable and agile leader who thrives in a fast-paced environment, quickly adjusting strategies to meet evolving market demands and organizational goals.

Your mission as AstroLabs’ Head of Tech will be to:

Tech Leadership

• Oversee engineering, tech operations, and infrastructure. Manage AstroLabs’ technology infrastructure, ensuring it is reliable, scalable, and secure.

• Develop and implement a strategic technology roadmap: Collaborate with the CSO and senior management to define the technical roadmap and prioritize initiatives based on business objectives.

• Enabling our Product Roadmap: Close collaboration with the product team and enabling the delivery / execution of the product roadmap.

• Ensure the successful delivery of key projects aligned with business goals.

• Manage the technology budget, optimizing spending while ensuring the necessary resources are allocated for strategic projects.

• Elevate our tech capabilities as part of our management team and help us become a tech-driven company.

• Act as a liaison between the technology team and other departments, as well as communicating technology strategies and initiatives to the board.

• Closely collaborate with the Data team to ensure the availability of real-time data for business decisions.

Engineering

• Lead software development: Oversee the development, deployment, and maintenance of software solutions that drive business efficiency and enhance customer experience.

• Ensure code quality and best practices: Implement coding standards and best practices to ensure high-quality, scalable, and maintainable code.

• Foster innovation: Encourage and lead the team in exploring new technologies and methodologies to improve product offerings.

• Collaborate on product development: Work closely with product teams to align engineering efforts with business needs and customer requirements.

• Manage engineering projects: Plan, execute, and oversee engineering projects, ensuring they are delivered on time and within budget.

Tech Ops

• Oversee IT operations: Ensure the smooth operation of all IT systems, including hardware, software, and networks.

• Implement IT service management: Develop and enforce IT policies, procedures, and standards to ensure efficient and secure IT operations.

• Monitor system performance: Continuously monitor and optimize the performance, reliability, and security of IT systems.

• Manage technical support: Lead the technical support team to provide timely and effective assistance to internal and external users.

• Ensure disaster recovery: Develop and maintain disaster recovery plans to ensure business continuity in the event of a system failure.

Infrastructure

• Develop infrastructure strategy: Create and implement a strategy for the company's IT infrastructure that supports business objectives and growth.

• Manage infrastructure projects: Oversee the planning, deployment, and maintenance of infrastructure projects, ensuring they meet performance and security standards.

• Ensure scalability and reliability: Design and maintain a scalable and reliable infrastructure to support business operations and growth.

• Optimize resource utilization: Monitor and optimize the utilization of IT resources to maximize efficiency and cost-effectiveness.

• Maintain infrastructure security: Implement security measures to protect the infrastructure from threats and ensure compliance with relevant regulations.

Your Qualifications

• 10 years+ in senior technology-focused roles, with a proven track record of developing and executing technology strategies that drive business growth.

• Track record of building and deploying B2B solutions.

• Strong skills in building and managing high-performing tech teams, fostering a culture of innovation and continuous improvement.

• Proven success in managing technological infrastructure and ensuring robust data and IT security.

• Experience in collaborating with cross-functional teams to understand their technology needs and provide appropriate solutions.

• Excellent verbal and written communication skills, with experience in guiding internal and external communications.

• Proficiency in compliance and regulatory standards related to technology operations.